I have filed my returns and wanted to make a copy of my return. When I click on the print button TT crashes and closes. I have attempted to print 3 times and each time the same result. Have printed other documents to check printer but everything else is find. Anyone else having this problem?
Also the preview option in the file menu also crashes the program.
I'm having the same problem. No ability to print or save forms as PDF's!!!
Hello,
I am having the same problem Feb 2020 for a 2019 return. Did your post get resolved? Any response from TT at all?
The Chuck posted this in response to a similar question and it worked for me -- I won't claim credit for having thought of it myself: As you use the File Print command TT will default to "Any Printer." Manually change that to your connected printer. The Chuck also observed TT's software is asking the Mac to determine what printer to use and that Apple no longer uses this system -- beyond my expertise; I'm just passing on Chuck's answer and hope it solves your issue.
Same problem. I have trashed the preferences file and that didn't solve the problem. Also uninstalled and reinstalled from disk and that didn't solve the problem either. This is TTax Premier for Mac 2019. OS High Sierra 10.13.6
Support had no solutions and said they will get back to me in three days.
Here's an article that will offer troubleshooting ideas.
Please see the article below.
Update to my previous post: Was successful at saving as PDF after doing so from the task bar instead of from the tab on the screen. Went directly to the Form 1040 to print and sure enough it was in my document file.
No thanks to support as it seemed to be resolved without intervention on their part. To contrary they sent me to a document about printing issues. Some glitch I suppose but I can’t get back the hours struggling to resolve the issue.
I have the same problem with Home & Business 2020 version. Can't print, can't save to PDF. I can't believe that no one from TT that actually knows anything will come on here and resolve the problem. I tried what others have suggested - nothing works for me.
Yup had no luck then without doing anything I was able to save to PDF. Last year. This year no problem. By the way you’ll need to upgrade to Mojave iOS for next year. ☹️
I'm having the same problem (TT on a Macbook AIr running High Sierra) except it's with Deluxe. Pretty lame. Maybe it's a plot to make sure we have to e-file our state taxes and pay the fee.
@RustyShackleford wrote:
I'm having the same problem (TT on a Macbook AIr running High Sierra) except it's with Deluxe. Pretty lame. Maybe it's a plot to make sure we have to e-file our state taxes and pay the fee.
Is it an actual crash or just a spinning beachball?
I have seen several "beach ball" reports but have not been successful to reproduce it. In other users cases,it has always "come clear" on it's own. Sometimes after restarting into the "safe mode" holding she shift key down it will print.
https://support.apple.com/en-us/HT201262
I am guessing that it might be some other Mac process that is running and hogging a resource that TurboTax needs to convert the state to pdf format since it always seems to happen before the print dialog box appears.
It could also be a memory hog (you can check memory usage with Utilities -> Activity Monitor and select memory.)
It is hard to fix an issue that cannot be reproduced - and I have sure tried.
Sorry, yeah, spinning wheel. I'll try some of your suggestions. Weird thing is, when it asks to print returns before e-file, it did ok; but that was only federal.
Yep, just tried to print federal-only and it worked fine (to a pdf file). What is so different about state ?
Memory pressure is "green".
@RustyShackleford wrote:
Sorry, yeah, spinning wheel. I'll try some of your suggestions. Weird thing is, when it asks to print returns before e-file, it did ok; but that was only federal.
Yes, that is what is strange - it is always only the state, but no common state. If you go to File -> Print you can select Federal and/or state. Fed always seems to print, but state hangs - it is a mystery.
(I keep trying to print state hoping to get it to hang so I can rune the Activity Monitor "spin dump" tool to try to get a dump of the hung process to forward to the developers to analyze.)
Tell me how to "spin dump" and I'll try. It's just a pull-down in Activity Monitor, I guess, but does it only work if the program crashes, and not just the spinning beach ball ? Or is my terminating the process with extreme prejudice (option-command-escape) like a crash and the necessary info should be in the dump ?
Could cross fingers and hope the next one of the interminable updates fixes it.
@RustyShackleford wrote:
Tell me how to "spin dump" and I'll try. It's just a pull-down in Activity Monitor, I guess, but does it only work if the program crashes, and not just the spinning beach ball ? Or is my terminating the process with extreme prejudice (option-command-escape) like a crash and the necessary info should be in the dump ?
Could cross fingers and hope the next one of the interminable updates fixes it.
I don't think there is any pending fix since nobody seems able to reproduce the problem at will.
You can look as a spin dump if yiu would like.
Use Applications -> Utilities -> Activity Monitor. From the process name list, select TurboTax2019 (I will probably say in red (not responding). Then from the top menu bar -> View -> Run Spindump. It will open a window and take a minute or two to do the dump.
Here is an article what it can look like and what type of information that can be obtained. You are looking for a loop where the same function keeps getting called forever. Some times the function name can give a clue.
https://www.best7reviews.com/spindump/
I can reproduce the problem at will !
I wonder if Turbotax will reimbruse people like me the $20 they wouldn't have had to pay to e-file state if they'd been able to print their return ? :-). Not sure who that money goes to though, the state DOR of them, some split ?
@RustyShackleford wrote:
I can reproduce the problem at will !
I wonder if Turbotax will reimbruse people like me the $20 they wouldn't have had to pay to e-file state if they'd been able to print their return ? :-). Not sure who that money goes to though, the state DOR of them, some split ?
I don't think TurboTax even recognizes it as a TurboTax problem since they cannot make it happen and neither can I. It seems to be complete random and not reproducible (by anyone else).
Maybe I'm not reading the thread carefully enough, but isn't it full of people having the same issue ?
Ok, this is weird. I fired it up to try a spindump as you describe; it does it, I glance at it and say WTF and maybe I can mail it to that helpful dude, and hit "save". Then I see the print is working (it's at the dialog box where you select which printer or to send to pdf or what). Tried several times and worked fine. Quit TT and Activity Monitor, fired up TT again, and it still works fine. Almost seems like spindump "unstuck" it - permanently, even after the restart.
@RustyShackleford wrote:
Maybe I'm not reading the thread carefully enough, but isn't it full of people having the same issue ?
Yes, that is right.
That is exactally why TurboTax cannot understand the issue or try to "fix" it since it cannot be identified just what is broken. Various users have tried different things and of course they all think that the last thing they did resolved the problem. I doubt that taking a sample of the process has anything to do with it working. Perhaps doing other things (running spin dump) just made you wait longer for the process to complete. It seems from other user reports that once it prints, then additional printing seems to work - like the first print "unstuck" something.
(If you can figure how to get it "stuck" again so that I can get mine "stuck" the same way, then maybe we can find the cause and fix it.)
Yeah, maybe it is that I waited longer, being preoccupied with the spindump stuff. But then it was quick after that, which could be that it works fine after unstuck. Except, it was still quick after I restarted it. Well, I'll try to get it stuck again, although I think I'm done with tax filing for the year ...