Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted Mar 19, 2021 7:52:24 AM

PRINT AND SAVE YOUR TAX RETURN

I received a message to: [PRINT AND MAIL THESE FORMS TO THE GOVERNMENT.  Even though you e-filed, don't skip this paperwork.  These forms are required by the government to complete your return.]  Two buttons are available: [Print Forms] and [Save Forms].  Both buttons generate an error: [Print Forms] generates - "Your forms can not be printed.  Error in converting your forms to PDF format." [Save Forms] generates "Your forms can not be saved in PDF format."  What do I need to do to comply?

0 40 4312
24 Replies
Employee Tax Expert
Mar 22, 2021 12:07:19 PM

Make sure you are selecting a printer you have access to in order to print your forms.  Based upon your messages above, it sounds like you are trying to print to a pdf document which does not physically print out but saves to your hard drive.

 

There are two option available when you try to print.  You can either Save As PDF or Preview Print Copy.  If you want to save as a pdf, be sure to have Adobe Acrobat Reader DC installed as shown in the screen below.  You can also download it.  Or you can choose to preview the print copy and print to a physical printer this way.

 

 

Level 2
Mar 22, 2021 6:50:17 PM

Hello,

Thank you for replying.  I saved my taxes in .pdf.  I have a different problem.  Specific forms seem to be needed and mailed to the IRS when you owe taxes.  Turbo Tax will not generate the forms when selecting the buttons I wrote about in my original post.  Without the forms being generated by Turbo Tax, it’s not clear to me what the IRS is requiring to be physically mailed.

Intuit Alumni
Mar 22, 2021 7:25:13 PM

If you need to pay your federal taxes due, please follow the instructions here

Level 2
Mar 23, 2021 9:32:58 AM

Hello,


Thank you.  I don’t seem to be making the issue I’m experiencing clear.  I don’t have a problem paying my taxes using Turbo Tax.  
 
The Turbo Tax software has a page as I’ve explain in my first post, telling me I must print out and physically mail something, this is my issue as I don’t know what the something is, to the IRS.  Please carefully read my three posts before responding because I need an answer that will resolve this.  Most likely there is a glitch in the Turbo Tax software that is preventing the generation of the document(s) I need to mail to the IRS.

Intuit Alumni
Mar 23, 2021 9:42:24 AM

Thank you for clarifying your issue. Please follow the instructions in this TurboTax FAQ to contact customer support for assistance: What is the TurboTax phone number?

@pbrdlr

Level 15
Mar 23, 2021 9:48:25 AM

There are only 12 forms that fit this situation--you can e-file, but must also mail the paper form.  The most common are a 1098-C (donation of a motor vehicle), form 8283 (certain non-cash charity donations) and forms 8332 (given to you by the custodial parent of your child, allowing you to claim the child as a dependent even though they lived with you less than half the year.)

 

All 12 forms are listed on form 8453, the "transmittal" form, which is basically a cover sheet that you mail with whatever other form you must mail, so the IRS knows what to do with your form when they receive it.  Here is a copy of the blank form 8453, listing all 12 forms that could be attached.

https://www.irs.gov/pub/irs-pdf/f8453.pdf

 

If you view or print the PDF of your tax return, or the PDF for "all forms and worksheets", it should include a copy of the transmittal form 8453 already filled out and with a checkbox indicating what form it should be sent with.  Most of those other forms should be part of your tax return PDF.  Form 8332 is given to you by the other parent of your children and form 1098-C is given to you by the charity to which you donated a vehicle.  If you need to mail form 8283 for certain non-cash donations over $5000, you may need to get the form signed by an appraiser and an office of the charity.

 

Using most PDF software, you can selectively print form 8453 plus whatever other form is checked on the front.  If you are mailing a form 8332 as a result of a custody order, you mail the signed original but keep a copy for yourself just in case.  

New Member
Apr 16, 2021 2:11:06 PM

i need to print my return

 

Level 15
Apr 16, 2021 2:12:34 PM


@sjones1402 wrote:

i need to print my return

 


To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2020 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

New Member
May 3, 2021 9:09:42 AM

I have the same problem. I called customer service and they told me to just print my entire federal and state returns and mail them in. They did not actually solve the problem as you presented. Did you ever find a solution? I think the solution should be for TurboTax programmers to fix the pdf rendering.

Returning Member
Jan 31, 2022 2:59:30 PM

Print tax files federial and state

Intuit Alumni
Jan 31, 2022 3:24:37 PM

This Turbo Tax FAQ will show you how to print your return.

 

How do I get a copy of a return I filed this year in TurboTax Online?

 

@sblackwood2

New Member
Feb 7, 2022 6:48:49 AM

i can not print my return

Intuit Alumni
Feb 7, 2022 7:12:43 AM

@wallshobie  The following Help Article can assist you with resolving printing issues:  Troubleshoot printing issues.  If there is a particular issue you're experiencing, reply to this thread with more detail and we can assist you further.

 

Additional ReferenceHow do I get a copy of a return I filed this year in TurboTax Online?

Returning Member
Feb 27, 2022 12:51:06 PM

I can not print & save my tax forms, what is wrong??

 

Returning Member
Feb 27, 2022 12:53:08 PM

I did, i got this program at Costco, my desktop is new & I download the program by myself. Last year Costco installed for me in same desktop. Why is so difficult this year?

Returning Member
Feb 27, 2022 1:01:24 PM

I got the format where you have to choose where to Save as PDF or preview print copy, but do not generate the forms; when i go to get it in downloads i receive a notification 'File is not found'. Please help!

Returning Member
Feb 27, 2022 1:03:37 PM

I always choose Preview Print Copy but this year I am not able to see it. I had been using Turbo Tax in the last 5 years. First time I look for help.

Returning Member
Feb 27, 2022 1:05:42 PM

your answer is good, the only problem is that i can not print, neither preview the forms. Because i got a message with "File not found".

Intuit Alumni
Feb 27, 2022 2:04:30 PM

Please reach out to TurboTax Customer Support and request to speak to a tech support agent who can assist with this issue. 

What is the TurboTax phone number?

@C45til2061

New Member
Mar 5, 2022 5:45:47 AM

I want to print my returns

Level 15
Mar 5, 2022 5:54:05 AM


@momo7788 wrote:

I want to print my returns


Sign onto your online account - https://myturbotax.intuit.com/

Click on Preview or print return

New Member
Mar 13, 2022 6:53:58 AM

HOW DO I PRINT MY FEDERAL 1040 AND NORTH CAROLINA FORMS FOR 2021.  I HAVE PAID MY TURBO TAX FEES AND HAVE FILED FEDERAL

Level 15
Mar 13, 2022 6:55:31 AM


@rjcossart wrote:

HOW DO I PRINT MY FEDERAL 1040 AND NORTH CAROLINA FORMS FOR 2021.  I HAVE PAID MY TURBO TAX FEES AND HAVE FILED FEDERAL


To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

 

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2021 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

New Member
Mar 17, 2022 4:22:32 AM

I give up  I will have to go find forms and do it myself   there doesn't seem to be any way to print my taxes   keep going in circles with you     YOU WIN!!!!!!  I quit!!!!!!!