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Level 1
posted Dec 16, 2019 5:52:05 AM

Prepaid Card

Hi, 

I am trying to confirm that my new card has been expedited and I am trying to confirm that with a CSA. But the automated system constantly hangs up when I try to press “0” or it will say that my card is not valid, which I know cause I ordered a new one. BUT it gives me no option to speak with a live AGT. Help PLEAESE, anyone.

0 2 2103
2 Replies
Level 15
Dec 16, 2019 6:26:50 AM

No one in the TurboTax user forum knows anything about your card, nor can we find out about it for you.

 

For help with your pre-paid Visa card:

Call  (888) 285-4169

 

There is a “Help” link in the top corner of the web site for the card:

 

https://www.turboprepaidcard.intuit.com/

New Member
Jan 30, 2020 9:05:01 PM

I still have not gotten a answer about why I have not received my confirmation in email about the turbo visa advancement