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Level 1
posted Feb 11, 2025 11:56:21 AM

Payment Problem

I'm trying to make a payment, but I'm experiencing an issue like the one in the image. I tried using different cards, but I couldn't resolve the problem. How can I fix this issue?

 

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3 Replies
Expert Alumni
Feb 11, 2025 4:05:41 PM

If you keep getting the cvv or billing address is incorrect, double check the entries and make sure the billing address matches what is listed with your credit card company.  The CVV should be the 3 digit code listed on the back of your card.  If both match, you will need to contact your credit card company to verify the information they have on file.

Level 1
Feb 12, 2025 5:18:07 AM

I tried all stuff but this still same problem, how can I connect to TurboTax?, money is withdrawn and deposited back from my bank

Expert Alumni
Feb 12, 2025 7:04:28 AM

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

 

Is your credit card address the same as the address you have in your return?