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New Member
posted Feb 12, 2025 12:28:17 PM

Payment cancellation

Turbo tax never asked for my license code but continued on. Turns out it made me pay 83.08. The program crashed and when I relaunched it I was able to enter the license code and complete my return. As expected I only had to pay $15. Please cancel the $83.08 purchase or if too late to cancel please refund it

0 2 2670
2 Replies
Employee Tax Expert
Feb 12, 2025 12:38:29 PM

To resolve this, you will need to contact a specialist, see the link below for contact information:

 

What's the TurboTax phone number?

New Member
Feb 15, 2025 10:01:28 AM

I talked to a specialist and she sent me a link to reply to 

I replied requesting the refund of my double payment, the $83.08