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New Member
posted Jun 1, 2019 12:03:41 PM

Page won't load after "review order"

I've gotten near the end, where you click "Review Order">"Continue" and the page will not load. The internet connection doesn't seem to be the problem, and when refreshed the page goes back to "review order" and the issue occurs again. Tried logging out and back in again, and it hasn't resolved.

0 5 1971
5 Replies
Level 15
Jun 1, 2019 12:03:43 PM

This seems to be a systemic  issue this am ... if clearing your cookies or using a different browser doesn't fix it then try again later in the day. 

New Member
Jan 13, 2020 12:24:04 PM

I am having the same exact issue. Cannot continue and finish filing taxes because the page just wont load. If you find a fix will you let me know? I'm gonna try clearing cookies but we'll see...

Level 15
Jan 13, 2020 12:49:01 PM

Go back to the REVIEW tab ... until you pass this you cannot file ... something must be holding you up. 

Level 1
Mar 1, 2020 9:46:11 AM

I have cleared my cookies, logged out and back in, restarted my computer, tried a different browser, and reviewed my return several times and still can not get the page to load after I select start for the final file process.

Level 15
Mar 1, 2020 11:43:47 AM

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number