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New Member
posted Nov 15, 2019 8:24:26 AM

Opening Turbotax 2019 software

0 47 5511
24 Replies
Level 15
Nov 15, 2019 8:28:22 AM

This is not live chat, so it would be helpful if you would ask a complete question.  Have you already downloaded/installed the 2019 software?  Did you update it?  What happens when you try to open the program?

 

And of course, since we really do not know what your issue is, the 2019 online software is not yet available so you cannot "open" it until it become available sometime in December.

Level 1
Nov 22, 2019 2:21:49 PM

after clicking to open, the activation screens appears for a moment then goes away.

New Member
Dec 4, 2019 10:59:28 AM

I have installed Turbotax Premier 2019 from the CD. However, the program will not open from the desk top icon. When I click on the icon the small activation scree appears for a few moments and then disappears. I have tried removing and then reloading the software, but that doesn't help. I have Windows 8.1 and my computer satifies all of the Turbotax requirements to run the program. Can anyone help me get the program to open? 

New Member
Dec 15, 2019 5:12:35 PM

Cannot get TT to open when it says its ready to install Turbo Tax

Returning Member
Dec 19, 2019 2:30:15 PM

TT2019 can't be opened because Apple cannot check it for malicious software 

Level 15
Dec 19, 2019 2:35:58 PM


@cfpirate wrote:

TT2019 can't be opened because Apple cannot check it for malicious software 


if you get the message "TurboTax cannot be opened because Apple cannot check it for malicious software" then that is caused by the Apple "Gatekeeper" introduced with OS X 10.15 (Catalina).

That has nothing to do with TurboTax and will happen for any application not purchased from the Apple Store.

See this Apple article on this: https://support.apple.com/en-us/HT202491

And this TurboTax help article: https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00/26611

For older Mac systems when TurboTax will not open.
See:

Be sure that System Preferences -> Security & Privacy -> General -> Allow apps downloaded from App Store and identified developers is checked.

Go to the Applications folder and select the TurboTax application in the Finder and right click with the mouse (or control click) ans select the top "open". That should force the first open. After that it should open normally.

https://ttlc.intuit.com/questions/1899267-administrator-rights-mac


New Member
Jan 6, 2020 6:00:45 AM

I installed Turbotax with a CD, and I installed all the updates, but now how do I open it? I can see no place to click to open it.

Level 15
Jan 6, 2020 8:33:47 AM

When you go to Programs--is there nothing to click?

New Member
Jan 6, 2020 9:03:23 AM

Yes, and I click on the forms folder, but what comes up are files with extensions that I am asked to download an app in order to open.

New Member
Jan 8, 2020 12:48:14 PM

I downloaded it. I paid for it. It tries to sell me another tax program. It does not take me to the open TurboTax page

Level 15
Jan 8, 2020 12:51:21 PM

Where did you buy it from?  If not from Turbo Tax it may be a scam.  What's it trying to sell you?  Or are you trying to use the Online web version?  That is different than the Desktop program you download.

New Member
Jan 11, 2020 9:33:09 AM

after completing update last night, tt2019 won't open file; uninstalled this morning, re-downloaded from my intuit account and after completing install, selected "let's being", program closes out. help.

Returning Member
Jan 12, 2020 3:35:54 PM

I have downloaded the software and updated the program but when it says STARTING NEW RETURN, it runs like it going to start but then shuts off like nothing happened. I installed it today 1/12/20

New Member
Jan 24, 2020 4:33:03 PM

I cannot get TurboTax to install 

Level 2
Jan 25, 2020 7:22:04 AM

TT19 will not update until the updater runs and then it gives me a 42016 error, could not find update site!  I've installed CD twice, gotten phone assistance and even installed online version! No one has been able to help me, they just close my file!!  When trying to download my state program I get the same error!!  I've used TT for over 25 years but am getting frustrated!!

New Member
Jan 31, 2020 9:30:07 AM

How do I open my 2019 TurboTax program?

New Member
Jan 31, 2020 9:35:00 AM

I am trying to open my 2019 TurboTax program. I have entered most of my data but can't access the program.

Is there an easy way to open the program?

Thanks!!

New Member
Jan 31, 2020 9:38:17 AM

Again, I am trying to open my 2019 tax program. I have already entered much of the date, but I cannot get back into the program. Is there an easy way to open the program,. Please let me know what steps are needed to open the 2019 program.

Thanks

New Member
Mar 1, 2020 2:50:05 PM

I cannot open.   This is a big problem.   Just a flash, then nothing.

Level 15
Mar 1, 2020 5:59:49 PM

What kind of computer?   What operating system version?

Returning Member
Mar 8, 2020 1:27:40 PM

I have same issue as rrollins. Turbotax Icon bounces then a box opens briefly "checking to make sure everything up to date" and then ... nothing. I am running OS Catalina 10.15.3 on an iMac. I have deleted and reinstalled and redownloaded and reinstalled. No error messages, just nothing. I started my taxes a few weeks ago and same thing happens when I open the turbotax file. Turbotax 2018 works perfectly still. 

Level 15
Mar 8, 2020 1:38:01 PM


@jtrichardson wrote:

I have same issue as rrollins. Turbotax Icon bounces then a box opens briefly "checking to make sure everything up to date" and then ... nothing. I am running OS Catalina 10.15.3 on an iMac. I have deleted and reinstalled and redownloaded and reinstalled. No error messages, just nothing. I started my taxes a few weeks ago and same thing happens when I open the turbotax file. Turbotax 2018 works perfectly still. 


Did you uninstall ALL the support files in this FAQ:

 

Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2019 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

New Member
Mar 22, 2020 12:17:32 PM

Opened yesterday by clicking on the turbotax icon.  Today it does not open.  Tried re-installing, but previous version was detected, so I tried repairing.  It indicated a 1334 error, so I uninstalled and reinstalled.  Once the new download was completed it did not launch.  Any thoughts.

Expert Alumni
Mar 24, 2020 4:23:59 PM

Please try clearing the cache in your computer as follows, then reboot your computer and try to load up your TurboTax product:
 

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135