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New Member
posted Mar 20, 2025 8:52:58 AM

Oops, something went wrong. Please try again. why am I getting this?

0 4 475
4 Replies
Expert Alumni
Mar 20, 2025 8:57:43 AM

This can happen anywhere in the program.

You can try to clear cash and cookies

if that doesn't work, re-poot.

 

Please clarify your question.

 

  • What were you doing at the time
  • Did you log in before it happened?

Please contact us again to provide some additional details. 

 

 

 

New Member
Mar 20, 2025 9:28:41 AM

I log in. I get to this screen: 

Good news! We’ve transferred your info from last year to save you time
then hit continue and get this:
Oops, something went wrong. Please try again.
I have tried all the recommended steps: clear cache, changed password, used 2 different browsers, made a trusted site and nothing works. 
My next step is to go to a different online service if can't be fixed or my issue answered timely
thanks

New Member
Apr 11, 2025 8:18:10 AM

Did you ever get past this issue?  I am experiencing the same thing and cannot support to help.

New Member
Apr 11, 2025 8:28:33 AM

I ended up switching from my Mac to a Windows computer and resolved this issue.  Not sure why, but both Chrome and Safari on a Mac presented the Oops, something went wrong message.  As soon as I logged into Chrome on a Windows computer, I was able to move forward.