"Oops something went wrong" error when trying to start a personal return. I completed a business return and want to also use my intuit account to start a personal return.

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

Unfortunately this did not resolve the issue, I continue to receive the same error message.

Check to make sure you have a good, strong internet connection. If you are using a vpn, you might need to temporarily disconnect it. Same with anti-virus software.