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New Member
posted Apr 15, 2024 6:40:34 PM

Oops-an issue occurred. Please check back shortly.

Anyone else getting this message?  And do you know what it means?  Prior to receiving that it said we were all done!

1 19 6789
2 Best answers
New Member
Apr 15, 2024 9:23:59 PM

Great news!  It turns out the only thing not great about Turbo Tax is their choice of language. "Oops" is really not a word last minute procrastinators want to see.  But...

 

But..but!  It's all gonna be OK. I am the original poster with this concern and I and Bobby McFerrin (remember him?) want you to know, -'don't worry, about a thing, every little thing is gonna be alright.'

 

Mine gave me the all clear about an hour ago. More than that, I got the call back I requested from the pros and guess what? 1.  The turbo tax pro herself only filed today at lunch (!)  2.  She too, even being on the inside of the curtain, got the oops message.  3.  She agreed that 'oops' should get some web designer fired.  4.  She said, everything is gonna be alright. 

 

So, night, night.  Go to bed.  You are a responsible adult after all.   

Returning Member
Apr 15, 2024 9:37:23 PM

Update: I spoke to someone through phone support. They stated that the system is just overwhelmed, and there's a timestamp when submit was hit. That is what the IRS uses and will not be considered late. It is a problem, and they are aware of it (but really no answer as to why they don't preemptively state as much on website or in help files).

19 Replies
New Member
Apr 15, 2024 6:44:41 PM

The same thing just happened to me

Level 2
Apr 15, 2024 6:59:32 PM

Same :(

Level 1
Apr 15, 2024 7:43:42 PM

still same problem here --- ughghghghhgh

New Member
Apr 15, 2024 8:07:04 PM

Has anyone who received this Oops message finally get Accepted ?

Level 2
Apr 15, 2024 8:18:27 PM

Still pending…

Returning Member
Apr 15, 2024 8:24:01 PM

Do your returns show $0? Mine do. Argh!

 

Returning Member
Apr 15, 2024 8:32:32 PM

Same issue.

$0 due

$0 due

Level 1
Apr 15, 2024 8:34:21 PM

I just filed a free extension with HR Block.  Even my extension on turbo tax says pending. 

 

I am on hold -- once I connected then then they hung up. 

Level 1
Apr 15, 2024 8:39:14 PM

I just got the email that says it was "transmitted" but the oops screen did not change.

 

What a mess for a premium service.

 

As long as you transmit your return before midnight April 15, 2024, your return is considered timely filed even if it takes a few days to get accepted. The Electronic Postmark is a timestamp of when your return was transmitted.

 

 

Returning Member
Apr 15, 2024 8:43:06 PM

Haven't received the transmission email yet. Been taking screenshots just for the heck of it. Curious if those on Eastern time zone have until midnight Pacific to submit.

 

New Member
Apr 15, 2024 8:50:40 PM

I’m having same problem! Something last minute filers really want to see! Hope IRS got my e-file. Cause its 4/15 and 11:50pm😅😅😅

Returning Member
Apr 15, 2024 8:55:33 PM

I have the same error.  No emails. Online help or chatbot provides no help.  Thank you for the community posting messages to lmk what to expect. 

 

Was this error because I didn't agree to Intuit Karma, third-party Data sharing, and all the other ways they tried to cross-sell and get data? I wonder if others who got this error also tried to only use TurboTax and did not agree to all other Intuit products?

New Member
Apr 15, 2024 9:23:59 PM

Great news!  It turns out the only thing not great about Turbo Tax is their choice of language. "Oops" is really not a word last minute procrastinators want to see.  But...

 

But..but!  It's all gonna be OK. I am the original poster with this concern and I and Bobby McFerrin (remember him?) want you to know, -'don't worry, about a thing, every little thing is gonna be alright.'

 

Mine gave me the all clear about an hour ago. More than that, I got the call back I requested from the pros and guess what? 1.  The turbo tax pro herself only filed today at lunch (!)  2.  She too, even being on the inside of the curtain, got the oops message.  3.  She agreed that 'oops' should get some web designer fired.  4.  She said, everything is gonna be alright. 

 

So, night, night.  Go to bed.  You are a responsible adult after all.   

Returning Member
Apr 15, 2024 9:37:23 PM

Update: I spoke to someone through phone support. They stated that the system is just overwhelmed, and there's a timestamp when submit was hit. That is what the IRS uses and will not be considered late. It is a problem, and they are aware of it (but really no answer as to why they don't preemptively state as much on website or in help files).

Employee Tax Expert
Apr 15, 2024 9:51:13 PM

Thank you for sharing @StephenHB @lsta224270 

Returning Member
Apr 15, 2024 9:55:29 PM

I was wondering the same thing, I didn’t agree to any of their crap

Returning Member
Apr 15, 2024 10:18:54 PM

I just got my email notice with a e-file submission time stamp.

😬

New Member
Apr 14, 2025 10:26:58 PM

Mine says same thing & 0 for refund??

Expert Alumni
Apr 15, 2025 2:02:35 PM

There is an overload of tax returns being submitted due to the filing date.  It may take some time to get a confirmation but the timestamp is what the IRS goes by.