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Level 1
posted Nov 18, 2024 9:48:32 AM

OneDrive Personal Vault

I have been using the OneDrive Personal Vault for multiple years on the desktop version.  This year (installing TT 2024) the product can no longer access my personal vault. I keep receiving the error "Personal Vault is not accessible. The path cannot be traversed because it contains an untrusted mount point"

 

Storing my TT file outside of the vault is what is untrusted!  Why is this feature no longer working?  Someone broke the software for TT2024?!?

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1 Best answer
Level 1
Nov 18, 2024 9:56:06 AM

Found my own solution.

  1. Created the new TT2024 return on desktop,
  2. Closed the app,
  3. Moved the TT2024 return file and backup to the OneDrive Vault,
  4. Double clicked on the TT2024 return file (within the OneDrive Vault folder)
  5. TT2024 Desktop opened using the TT2024 return file from the vault - Yeah!

2 Replies
Level 9
Nov 18, 2024 9:55:39 AM

Copy your file to the same drive that TurboTax is installed on

Level 1
Nov 18, 2024 9:56:06 AM

Found my own solution.

  1. Created the new TT2024 return on desktop,
  2. Closed the app,
  3. Moved the TT2024 return file and backup to the OneDrive Vault,
  4. Double clicked on the TT2024 return file (within the OneDrive Vault folder)
  5. TT2024 Desktop opened using the TT2024 return file from the vault - Yeah!