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Level 1
posted Feb 18, 2026 1:54:10 PM

Ohio return uses old email address - cannot change

I updated my TurboTax account with a new email address months ago.  Last week I prepared my tax returns (TurboTax on a macbook) , and find that the Ohio return, specifically the "Info Worksheet", contains my old email address, and will not let me change it.   It says it has been "reviewed and verified".

 

How do I correct the email address?  My OHID account in Ohio had my old email address, but I updated it today.  Is there a way to restart the "review and verification" process.  Please help.  I'm hoping I don't need to start over.

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1 Replies
Level 1
Feb 18, 2026 6:45:29 PM

I'll answer my own question.   One of the last steps in filing presented my old email address.   At this point I was allowed to enter the correct address.  Why, TurboTax, do you lock the email address on my Ohio return, only to allow changing later.   Feels like you're just messing with your customers.