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New Member
posted Jan 31, 2020 3:06:36 PM

Not letting me finish up e file

0 2 273
2 Replies
Intuit Alumni
Jan 31, 2020 5:54:03 PM

This issue may be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache. https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135   See here for instructions on clearing your cookies. https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978  

For more information see the information below:

https://ttlc.intuit.com/community/e-file/help/when-a-tax-return-can-t-be-e-filed-no-matter-what-you-do/00/26142

Returning Member
Jan 31, 2020 8:38:24 PM

I am having the same problem.  It just loops back to the same page each time I select 'continue'.  Is there a bug?