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2 replies

Level 14
February 1, 2020

This issue may be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache. https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135   See here for instructions on clearing your cookies. https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978  

For more information see the information below:

https://ttlc.intuit.com/community/e-file/help/when-a-tax-return-can-t-be-e-filed-no-matter-what-you-do/00/26142

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Level 2
February 1, 2020

I am having the same problem.  It just loops back to the same page each time I select 'continue'.  Is there a bug?