Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 28, 2025 6:53:05 AM

not getting the 6 digit code to confirm identity

not getting the email with the 6 digit code to confirm identity

0 7 841
7 Replies
Expert Alumni
Feb 28, 2025 6:57:15 AM

Are you talking about an IP Pin?

 

You can get an Identity Protection pin here, or if you lost your IP PIN, you can go here to Retrieve IP PIN. 

 

New Member
Feb 28, 2025 7:01:16 AM

it saya im to get an email with a 6 digit code to be able to sign our return

Level 15
Feb 28, 2025 7:02:43 AM

You must be referring to the verification code sent by TurboTax so you can complete the filing of the tax return.

See this TurboTax support FAQ for the verification code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/security-risk/trouble-filing-verification-code/L6X76gZlE_US_en_US

New Member
Apr 10, 2025 4:52:22 PM

I'm trying to file but not getting the verification code 

Expert Alumni
Apr 11, 2025 7:34:20 AM
New Member
Apr 15, 2025 2:55:36 PM

It says it will send a email code to complete my taxes, but I’m not receiving a email with a code and it will not let me complete 

Expert Alumni
Apr 15, 2025 7:26:28 PM

Sign out of TurboTax, close your browser and sign back in. You should receive a verification code shortly after signing back into your account.

 

Or, try an Account Recovery.

 

You can also choose to receive your code by Text:

 

To receive your codes through text please complete the following:

  1. Sign into your account.
  2. Select My Account.
  3. Select Account Settings.
  4. Select the blue Security tab on the left.
  5. Select Two Step Verification.
  6. Select Turn On.
  7. Enter your Phone Number and Password.
  8. Sign out of TurboTax, close your browser and sign back in.

 

@Tgirlboxer1