Solved: No response when I clicked "Transmit my returns now"

1 Best answer

Level 15

Jun 4, 2019 11:04:59 PM

Are you using Online TurboTax? Is the Transmit button not working; i.e., unresponsive? It's most likely something in the browser that needs to be reset.

It may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:

First, see if simply refreshing the browser page will solve it.
If not, then log out and clear your browser Internet cache.
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
Log in and try again.
If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
Log in with the private window (again making sure cookies are allowed) and try the efile again

If that doesn't work, see if a different browser (with cookies allowed) will solve it.

Level 15

Jun 4, 2019 11:04:52 PM

Please try a different browser and see if that resolves the issue.

New Member

Jun 4, 2019 11:04:54 PM

I have tried both Chrome and IE. They were the same. Urgent!!

Level 15

Jun 4, 2019 11:04:56 PM

TurboTax Support will open in about 4 hours. Here's how to phone or schedule a call back:

FAQ: How do I contact TurboTax?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3401489">https://ttlc.intuit.com/questions/3401489</a>

Level 15

Jun 4, 2019 11:04:57 PM

See the additional info below.

Level 15

Jun 4, 2019 11:04:59 PM

Are you using Online TurboTax? Is the Transmit button not working; i.e., unresponsive? It's most likely something in the browser that needs to be reset.

It may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:

First, see if simply refreshing the browser page will solve it.
If not, then log out and clear your browser Internet cache.
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
Log in and try again.
If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
Log in with the private window (again making sure cookies are allowed) and try the efile again

If that doesn't work, see if a different browser (with cookies allowed) will solve it.

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No response when I clicked "Transmit my returns now"