This is the TurboTax community. Go to the following link for Mint support.
Also see the following for chat support for Mint.
Hi, I had the same issue with a different bank. I'm not sure if you have tried the below, but it worked for me.
-Go to Settings,
-Click on the little gear icon on the top right corner in the square of the financial institution that will not connect.
-Click Refresh.
I hope that helps.
DL
the mint support page you are referencing directs people back to this page when searching for this issue. I am having the same issue with several credit accounts and a bank account from chase disappearing. I try to switch them to "active" and they are automatically turned back into "inactive". @rjs