Need to speak to someone

Forum|Forum|7 years ago
June 1, 2019
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TurboTax Free Edition Online

Anonymous

This is the TurboTax Community forum, you can type your question here and we will be more than happy to assist you. If you would like to speak with customer phone support, follow the instructions below if you are using TurboTax Online:

Select Help (the "question mark" bubble) in the upper-right corner, and then Contact us.

Enter your question, select Continue, and then follow the onscreen instructions to call us, get a callback, or schedule a call (options vary depending on your question).

Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

grandpaknei

Level 4

I'm trying to get to the community, but when i login with my intuit account I get shoved off to questionaires about using TT online. I do not want to get sucked into that, how do I just get to community to complain that the usual easy-to-use desktop version has this year stymied me at the very beginning by not prompting for the same 1099s as always I have every year even though it has the list of them but wants me to type in a name or find it in a list.

CatinaT1

Level 15

You are in the Community! This is where your message appeared, in the TurboTax Community.

Have you started your 2025 Return yet? Once you start the return, you should find the prompt for creating the forms.

Employer Quick Forms FAQ

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

grandpaknei

Level 4

AI robot Catina answered the wrong question. I am an indivdual trying to use turbo tax windows for the perhaps 40th year in a row and I can't get 2026 TT to enter the data from paper and pdf copies of 1099s like I always could. TT now insists on trying to import data from the institutions on my last return and FAILS. The usual list of past 1099s doesn't show up for me to step through and type the two or three numbers I usually did.

xmasbaby0

Level 15

@grandpaknei First----to set you straight---TurboTax Catina is a real live human being who is employed by TurboTax---not an AI bot. And she knows her stuff. She is excellent.

It is too soon to import many kinds of tax documents. Most financial institutions do not have their information formatted for import into tax software before mid to late February. It may be visible to see or print from their websites, but you have to key it in by hand if you are not willing to wait for it to be formatted to import.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**