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Returning Member
posted Jun 4, 2019 8:40:34 PM

Need to discuss error in turbotax program

need to chat with turbotax support

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3 Replies
Level 15
Jun 4, 2019 8:40:35 PM

TurboTax offers phone support, but not chat support. To call TurboTax support go to the following link to get a phone number to call, during the hours that support is open. The current hours are Mon - Fri, 5:00 a.m. - 5:00 p.m. Pacific time.

https://support.turbotax.intuit.com/contact/

New Member
Mar 22, 2020 2:16:04 PM

I already filed my taxes through Turbo Tax but I am afraid I made a mistake or two. The IRS has received my return. At first, I used the wrong figures for my local taxes. I put in the total interest on my mortgage ($9,241.57), and then entered the same figures for my Real Estate Taxes Paid. Later I corrected the mistake and entered $2,941.18 for taxes paid, the correct amount.

You estimated my refund at $20,648. That sounded good, but I am afraid that it is too high.

Also, I was not asked to submit the documents for income and deductions.

What should I do?

James 

[phone number removed]

[email address removed]

New Member
Mar 22, 2020 2:21:49 PM

I already filed my taxes through Turbo Tax but I am afraid I made a mistake or two. The IRS has received my return. At first I used the wrong figures for my local taxes. I put in the total interest on my mortgage ($9,241.57), and then entered the same figures for my Real Estate Taxes Paid. Later I corrected the mistake and entered $2,941.18 for taxes paid, the correct amount.

You estimated my refund at $20,648. That sounded good, but I am afraid that it is too high.

Also, I was not asked to submit the documents for income and deductions.

What should I do?