Since you are paying extra for the Live Basic edition, see this TurboTax support FAQ for contacting a Tax Expert - https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-live/01/27282
THEY MAKE IT IMPOSSIBLE TO GET A REP.....I cant download the software and I will not do it online with no way of knowing if my Social security numbers and all my private data is secure.....INtuit sux now ..I am going to look for another software.. YOU Blew It INTUIT
Call me pls. I have used Turbo Tax for quite a few years, and I am not going through all these steps to have someone call.
Don't believe I will be using turbo tax going forward! I will go to my sister's tax person.
@Kchiara19 This thread is nearly two years old and multiple users have posted here. We do not know what "same question" you have. Please explain.