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Returning Member
posted Apr 21, 2020 10:05:22 AM

My second card

I have two cards turbo cards, one from 2018 and one from 2019. My stimulus money went on my 2018 card. I no longer have this card because I have my 2019 card, so I am unable to access the account. I have tried calling and can not get through to a representative at all. Are there any solutions? 

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2 Replies
Level 2
Apr 21, 2020 4:03:41 PM

I have a similar issue but reverse . i possess my 2018 card but never received my 2019 card  with my taxes on it and cannot  get in contact with a person to help with my problem . which right now is a big problem  

Expert Alumni
May 6, 2020 8:17:12 AM

  • I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

 

  • I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

 

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.   

 

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/