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New Member
posted Mar 9, 2020 10:49:35 AM

My return keeps geting rejected

My return keeps geting rejected and i cant figure out why can u plz help me out with that

0 5 721
5 Replies
Level 15
Mar 9, 2020 10:50:16 AM

What is the rejection code and rejection message you received on the TurboTax email for the rejected tax return?

Returning Member
Apr 4, 2021 9:55:21 AM

The message says there is a problem with the 5 number pin code.  

Expert Alumni
Apr 4, 2021 10:51:41 AM

For identification purposes, you need to enter either last year’s Self-Select PIN which is a random number that you chose last year or your AGI (Adjusted Gross Income).The IRS requires your 2019 AGI to verify your identity for e-filing.

How do I find last year's AGI?

 

Returning Member
Apr 4, 2021 11:19:35 AM

I put in last years number along with  last years income numbers and nothing works

Expert Alumni
Apr 4, 2021 2:27:17 PM

Please check the link below for instructions on how to proceed if you entered the correct AGI but your return is still getting rejected.

What if I entered the correct AGI and I’m still getting an e-file reject?