Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jul 10, 2019 7:12:53 PM

My code is not working

0 2 356
2 Replies
Level 15
Jul 10, 2019 8:15:07 PM

Are you referring to the 6-digit verification code to verify when efiling?   Are you  receiving it by text or email?

 

If it's coming in email, then when you go to get the code,  you must leave the first screen open that asks for the code.  Use a different tab or different window to go to your email account to retrieve the code, then enter it in that first screen that you left open.    If you close that first screen, the code will be seen as "invalid" or "expired."     Another option is to leave the first screen open and to check your email account on your phone.

Level 15
Jul 10, 2019 8:17:52 PM

I also see you are using Live Deluxe, which is an upgrade from regular Deluxe that includes help from a CPA/EA tax expert, who will also review your return prior to filing, if desired.

 

Did you already take advantage of that feature to have your return reviewed (it's optional)?

 

FAQ:  What is TurboTax Live?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/01/27191

 

FAQ:  How do I connect with a tax expert in TurboTax Live?

https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

 

FAQ:  How do I schedule my review using TurboTax Live?
https://ttlc.intuit.com/community/expert-review/help/how-do-i-schedule-my-review-using-turbotax-live...