Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time 7 days per week through October 25, 2019.
What credit card? Are you asking about your TurboTax Visa?
For help with your pre-paid Visa card:
Call (888) 285-4169
There is a “Help” link in the top corner of the web site for the card:
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time 7 days per week through October 25, 2019.
I was contacted that my usual credit card was going to close on a date. I came on and put in the correct close date on my account. I haven't seen a charge yet. Is my box form coming?
What credit card? Are you asking about your TurboTax Visa?
For help with your pre-paid Visa card:
Call (888) 285-4169
There is a “Help” link in the top corner of the web site for the card:
This forbade the problem was go to confess to it won't let me all day when I try to go around a log in is have myself to number is not valid or my last name
I need to change my bank account for the direct deposit routing number and account number
Did you already e-file? If you did NOT e-file you can go to the FILE section and change how you want to receive your refund.
Once a return has been accepted by the IRS you cannot change how you want to receive your refund.
If you e-filed:
Banking information for direct deposit is wrong
If you entered incorrect banking information for your refund, you can change it if your return is rejected. If it is accepted, however, it is too late to change it. The bank will reject the refund and send it back to the IRS. Then the IRS will issue a paper check and mail it to the address you put on your tax return. Expect a delay of at least a couple of weeks to receive your refund.
Here is what the IRS says about entering incorrect banking information
https://ttlc.intuit.com/questions/1901159-can-i-deposit-my-tax-refund-into-someone-else-s-account
Then it is too late to change the way you want to receive your refund.
For help with your pre-paid Visa card:
Call (888) 285-4169
There is a “Help” link in the top corner of the web site for the card:
Please follow the steps in the below TurboTax FAQ to access your prior year's returns filed in TurboTax Online:
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...
My Stimulus money is in one of my accounts I'm thinking my 2019 card account. Get my payment os only giving me the last 4 digits of my account number. Please Help
Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.
For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/
Hey, can I see my account for 2019 tax filed. I have no expenses added to my taxes 3019 as taxi driver.
Needing to change phone number so I can get verification code.
@feakin63 wrote:
Needing to change phone number so I can get verification code.
The verification code cannot be sent to a phone number.
See this TurboTax support FAQ for the verification code - https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verification-code/01/26499
@Parzui wrote:
Help. I need my 2019 return to complete 2020.
To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript
For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf