☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Apr 7, 2020 1:07:45 PM

Miscellaneous payment

Good Afternoon

I recentlyReceived an email telling me that you guys are taking out $37.31 out of my account. On the April 6,2020 you guys took out $32.00.

Today April 7,2020 I received another email saying that you guys are going to take out another $37.31; My question is are you guys going to take out $5.31 or charge me another $37.31 on April 10,2020?

0 3 583
3 Replies
Intuit Alumni
Apr 8, 2020 12:51:34 PM

For billing questions, please contact TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

  1. Click on this link: Contact Us
  2. Select your TurboTax platform.  
  3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
  4. Click Submit.
  5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

Returning Member
Apr 9, 2020 7:43:08 AM

That didn't work. It said page not found.

 

Intuit Alumni
Apr 9, 2020 9:17:52 AM

Please contact support through the link below.

What is the TurboTax phone number? - Community