I'm having the same issue , stuck on trying to activate "Home and Business" getting error when "You're not connected to the internet. "
I'm having the same issue. TurboTax was connected to the Intenret when I first installed and activated it. Today I alllowed it to install an update and now I get the "not connected to the Internet" message even though I have explicitly allowed TurboTax through the Windows Defender Firewall. How do we resolve this issue???
I just found the answer in another thread - you must run TurboTax "As an administrator". Right click the TurboTax icon on your desktop or start menu and choose "Run as an administrator". Enter your WIndows Administrator password or PIN and TurboTax should start (it did for me).
Did you first explicitly allow TurboTax through your firewall, then run as an administrator?
I tried to run as administrator also and it did not work for me either. I allowed Turbo Tax app in Windows Defender Firewall. I am also running McAfee protection. ??? help
Yes. I allowed Turbo Tax through Control Panel/Windows Defender Firewall then ran as administrator and got same message not connected to internet.
Same issue, multiple computers and multiple networks tried. Can't activate this garbage
I am having this same problem with TT Deluxe for Desktop on Windows 10. I have deleted cookies, restarted my modem and router, turned off virus protection and firewall, and run as administrator. Everything I could find on the internet and these boards to try, separately and together, I've tried. Still can't get into it. I should have just spent the extra money and used the internet version.
Any answers? Is there not a tech support number to call?
Same for me on Deluxe Federal and State 2024. Ran as administrator, ran normally. No can do. Same message - not connected to internet. Internet works great for all browsers. Intuit, please fix this.
Same problem here too. Tried disabling the firewall; running as administrator; and all the other suggestions made. Removing and reinstalling the software changes nothing. Really frustrating. I'm on the internet right now. I'm having no problem accessing the internet with prior versions of Turbotax Home and Biz.
I have been trying to install a download (no cd this year!) of Turbotax 2024 for three hours. It keeps telling me I am not connected to the internet, but obviously that isn't true. It also references the Windows Defender, but there are no blocked apps. I want the cd install back--that took five minutes.
I downloaded TT deluxe 2024 from Amazon and went through the installation process. When the installation process got to the activation page, it hung for a few seconds and displayed the Unable to connect to Internet. I have uninstalled and reinstalled, run as administrator, and disabled my Windows firewall. Nothing helps. Error is still the same.
Having the same issue, tried all suggestions above and no luck
My suspicion is their activation servers are down. May be we try tomorrow to see if they are backup. I think the issue is on Intuit end.
Looks like it is working now. I am not sure if the service is backup. But I also did the following:
Went to: https://shopping.turbotax.intuit.com/unified/downloads?cgcview=downloads
Logged in to my account
Added, my product key here by clicking "Enter your license code here". It gave me a popup to add product code. I entered the product code from my Amazon order
After that I launched the Turbox and it fetched the license from my account.
May be it is looking for product code to exist on your account
Yep. Just started TT and it came right up, asked me for the code which I entered, and we're off to the races.
I somehow got it to work after having this issue, but I'm not entirely sure how I got it. It may have just been me trying multiple times and it finally went through as perhaps it was some server issue on Turbotax's side. But here are the steps I tried that will hopefully help everyone recreate this.
-Uninstall it.
-Right-click the installer and run it as administrator. Then install as usual.
(The above two I think are the main things I did differently than everyone else here.)
-Add an exception to the .exe file in Windows Defender in the "virus & threat protection" and "firewall & network" protection settings. (or equivalent antivirus) It should be located at "C:\Program Files\TurboTax\Individual 2024\64bit\TurboTax.exe" by default or something that looks very similar. You can find the path by right-clicking the desktop shortcut icon, clicking "properties", then the "shortcut tab" and finally checking the "target" box to see for sure.
-Instead of double clicking the desktop shortcut icon to run it, right-click it and run this as administrator too.
From there it worked and I was able to reach the product key entering step.
But what a pain this was. It seems like every year there's some new issue to contend with and they don't tend to fix bugs from prior years too. So they just keep stacking up.
I spoke with someone from tech support that said the problem was on Turbotax end. About an hour after the call, the activation process started working properly and my installation completed properly.
Uninstall McAfee protection. This protection can interfere with activation of product.
In addition, if you have more than one product downloaded - remove all of them except the original.
Lastly, ensure your Windows software is up to date and the Advanced options are up to date. If you have any updates available - download, install and restart computer after completion.
Thank you. Been there. Done that. All updated and I’ve never had McAfee. All other firewalls and av were turned off and nothing changed. (Turned them back on after though. Not going to stay unprotected)