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New Member
posted Feb 3, 2026 9:45:44 AM

Looks like we've run into an error:

Downloaded the install executable from the Turbo Tax website.

Went to my downloads folder and double-clicked on "Windows_PC_TurboTax_Download.exe".

Turbo Tax completes the installation and asks if I want to "Launch the Program"

I select that and then it says, Looks like we've run into an error: We're sorry but we need to close TurboTax.......

Then it asked to Send and message or something.

 

Can you help me to get it running.

I have a fairly new PC Laptop running Windows 11 and the latest updates have been installed.

Thanks

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1 Replies
Employee Tax Expert
Feb 3, 2026 1:51:19 PM

Refer to this TurboTax Help article: Troubleshoot TurboTax for Windows downloading issues