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New Member
posted Feb 23, 2026 12:43:12 PM

login error message

"Looks like we've run into an error." message keeps preventing me from opening Turbo Tax.

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1 Replies
Employee Tax Expert
Feb 23, 2026 12:59:26 PM

To fix the "Look like we've run into an error" message in TurboTax Online,

 

  • Clear your browser's cache and cookies, 
  • Use a private/incognito window (3 dots in top right), or 
  • Try a different browser. 

 

For desktop users, repair Microsoft Visual C++ redistributable or update Windows.