If it is a case of forgetting your username and or password, please follow the steps in the FAQ below:
If you continue to have issues please follow the steps in this account recovery link: https://ttlc.intuit.com/community/account-recovery/help/account-recovery-request-for-your-turbotax-account/00/25659
OMG I'm about to go to another tax filing service after being with you guys for 10+ years. I cannot get logged in. I can log in on my cellular phone but I want to log in on my computer to get the "full" version. I have done a password recovery and gotten in but then it freezes. When I try to log back in it says my user name isn't recognized - but it is the same one I used to log into this forum.
I'd love a phone number where I can talk to a REAL person!!
Please help me.
Thank you.
Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service