Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 18, 2025 9:05:42 AM

Loading intuit bought at staples on ipad

I purchased a basic intuit from staples and was told it would work on iPad. It is not. Can you help? 

0 2 331
2 Replies
Expert Alumni
Mar 18, 2025 9:08:25 AM

You can contact the TurboTax Support Phone Number

Level 15
Mar 18, 2025 9:10:20 AM

Sorry you need a full Windows or Mac computer  to install the Desktop program, not an iPad or mobile device.   The iPad can only use the Online browser version.  There is a Mobile App which is just a portal  to the Online version. 

 

You can't apply the Desktop CD/Download purchase to Online. You have to pay for Online separately. You will have to get a refund for the Desktop program. Then you can use the Online web version. Or try to upgrade your Computer or find another computer to install it on.


Try to get a refund from Staples.  You can try to get a refund from Turbo Tax, submit an online refund request within 60 days of receipt here https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m5hf2mbo