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Returning Member
posted Mar 31, 2020 2:13:11 PM

Load pdf file error

My previous tax return from TaxAct is in PDF format, and the CD turbotax Premier I bought says "We support files from .... and TaxAct (.pdf)", but when I click the file to load, I got an error saying "This import was unsuccessful". I am using Windows 10 on Dell Inspiron. What's the issue?

0 2 569
2 Replies
Expert Alumni
Mar 31, 2020 2:42:03 PM

It is possible that the TaxAct file is corrupted. If you can, I suggest you open the previous year return up in TaxAct, make sure it is the same as the return that you filed, and then save it under a new name. Then, try to upload it to TurboTax again.

Level 15
Mar 31, 2020 2:52:42 PM

@ThomasM125  Saving the file again under a new name has nothing to do with the .PDF the poster is working with.

 

@krecent678  A PDF will produce limited (ie. not all) information when imported anyway, so you might as well start from scratch without it.