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Returning Member
posted Feb 16, 2025 11:39:29 AM

License code purchased at Costco not working

I recently purchased a Turbotax license code from Costco.  I opened the code for the first time, downloaded the Desktop version as instructed, logged in, and entered the license code.  I get a message saying "This license code is already linked to another account."  I have never used it on any other computer ... I literally tore open the seal two minutes before trying to enter it.

 

I tried calling Intuit but I can't get to a real person.  Any idea of what I can do?

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2 Replies
Expert Alumni
Feb 17, 2025 5:56:59 PM

If you are getting license code already in use and you are using the code that came inside the package, you will need to contact us for assistance.  Use the link below for help:

 

Returning Member
Mar 2, 2025 11:47:37 AM

Just want to follow up in case anyone else is ever in the same boat ...

I returned the license to Costco and they gave me a new one.  The new one worked perfectly.  So it does seem like there was some issue with the first license key.