Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 23, 2025 1:00:24 PM

license code error 606

I cannot get my downloaded version to my desk top (purchased from Staples) to accept the license code.

 

I have used TurboTax for 20+ years and have always downloaded with the CD but this year Intuit decided to save money so CDs were not made available to desktop users...I am getting very frustrated and if this is not fixed I will not use TurboTax another year...

0 3 2040
3 Replies
Expert Alumni
Mar 23, 2025 1:08:42 PM

For installation and software issues you can contact the TurboTax Support Phone Number

New Member
Apr 6, 2025 6:11:07 AM

me too. purchased online from Staples. License code is invalid. Get error code 606

Expert Alumni
Apr 8, 2025 10:12:19 AM

That code means you are entering an invalid license code. Make sure enter exactly the 16-character combination of letters and numbers you received for the license code.

 

You will have to contact TurboTax support for assistance with this problem.  Here is a link:  Turbo Tax Customer Service