Do you have a black bar on the left side? Are you using the Online version where you log into an account with your browser? Or did you install the Desktop CD/Download program?
The Desktop program works differently. What are you trying to get in Tools?
I have no black bar. My Turbo Tax is from a CD.
I need to access Tools and Tax Tools in the Let Menu in order to delete a form and reenter the information. This recommendation came from a previous discussion regarding insurance premiums and 1099-Rs.
For TurboTax Desktop, please switch to Forms Mode (top right corner)
For TurboTax online, scroll down the left side bar to find Tax Tools
Please see the links below - They include screenshots to assist you as well:
Menu Assistance
Where is the Tools menu option?
Why can't I find Tools in my account?