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New Member
posted Mar 11, 2023 10:39:19 AM

keyboard is locked out

I'm trying to import data from a brokerage and a popup screen comes up requesting my Intuit account info. I cannot type any characters into the popup screen.  The same thing happens with the help TurboTax help center.  Any ideas?  Thank you

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3 Replies
Intuit Alumni
Mar 11, 2023 12:32:28 PM

Please see this Help Article for some trouble-shooting tips. 

 

If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you.

@nmikcotto 
 

New Member
Mar 14, 2023 12:47:19 PM

I tried the admin suggestion and it didn’t work. I plugged in a wireless mouse to use instead of the touchpad on the keyboard and everything now work!

Intuit Alumni
Mar 16, 2023 1:22:13 PM

We are happy to hear that a wireless mouse fixed the issue! Please let us know if we can assist you further.