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New Member
posted Apr 12, 2025 6:34:10 AM

Issue with program where I need to pay for state e-filing

When I select efile which includes the state filing, it gives me a dialog box which says saving your returns, and we will bring you back to TT. I than get message "we've hit a snag" try again.  When I close out it says Payment did  not go through. Something is failing between saving file and where the payment information should be entered. I have managed to e-file the Federal return no problem, so it is related to the inability to input Credit card information. Anyone have a solution.

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1 Replies
Expert Alumni
Apr 12, 2025 6:38:08 AM

Please try the following steps

  1. Log out of Turbo Tax.
  2. Clear your cache and cookies
  3. Delete Cache & Cookies

If this dose not resolve the issue, 

Please contact the TurboTax Support Phone Number