Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Sep 8, 2018 10:34:25 PM

Interface hangs on delete of item in Your 2017 self-employed work summary

Trying to delete "TNG CFI receipt of payment $800.00" in "Your 2017 self-employed work summary".

When the dialogue box comes up asking to delete, I press "Yes delete this info" and it hangs.  Both Firefox and Chrome exhibit the same problem where they want to close the page because it hung.

0 5 943
5 Replies
Level 15
Sep 10, 2018 11:13:50 AM

Thanks for reaching out and letting us know! Is the issue still happening?
 

New Member
Sep 11, 2018 2:34:20 PM

No it still does not work. 

 

I'm talking to one of your people on the phone and they are also clueless as to why the software function is failing.

Level 15
Sep 11, 2018 3:03:48 PM

Have you tried clearing cache and cookies? I can try to recreate the issue on my end. 

New Member
Sep 11, 2018 3:08:47 PM

Yes.  That is a trivial troubleshooting step.  This is not a client end problem.  It's a problem with your company's Javascript code being executed client-side.  Your software engineers need to dissect this problem.  I've tried every trivial troubleshooting step with your people on the phone.  Update:  i've now tried it on THREE different browsers.

Level 15
Sep 11, 2018 3:36:53 PM

Thank you for the update. 
Help me get to your section. Is this summary in Income and Expenses or further along in the program? A screenshot helps if you can provide one. I understand this can be frustrating, thank you for hanging in there!