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New Member
posted Jan 4, 2021 9:49:17 AM

Installing TurboTax

I purchased a downloaded copy of Turbo 
Tax Home and Business (2020) and attempted to load it on to my computer.  After downloading I come to a point where the computer tells me the program is now loaded and the Turbo Tax APP shows on screen.  It then goes to a blank white square which contains the words "activating" and stops there.  No further activity takes place.  After attempting to load the program in this way I gave up and purchased a cd-rom copy of the program from Staples and attempted again.  The same thing happened.  I erased earlier program attempts and restarted at least five times.  I have had no success in getting this program to load.  I am using an HP computer with Windows 10 operating system.  I bought this parfticularly for this program as by earlier HP with Windows 7 told me your programs were not supported by that operating system.  What do I do now?  Buy another brand?

 

Louis [last name removed] ([email address removed])

1 5 1358
5 Replies
Level 15
Jan 4, 2021 9:50:49 AM

Another user posted this fix.  See if it works for you -

 

  • change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. 

    REMEMBER your initial resolution setting

    !
  • launch TT and the activation screen should launch.  copy / paste in your activation code. you should get the 'all set' green check mark
  • change your resolution back to what is was originally. 

Level 1
Jan 22, 2021 2:17:23 PM

I can't get 2020 TurboTax to download into my computer

Level 1
Mar 8, 2021 5:42:55 AM

I AM HAVING THE SAME EXACT PROBLEM WITH THE CD!  FRUSTRATING!!!

Intuit Alumni
Mar 8, 2021 2:44:57 PM

Please try the suggested fix posted by DoninGA above. If that does not work, please reach out to TurboTax Customer Support for assistance: What is the TurboTax phone number?

@Ksharpe525

Level 1
Mar 12, 2021 9:33:14 AM

I hope this will help others having problems installing TT2020.

 

After several days of attempts, questions, research and advice, it turns out my antivirus was screwing up the installation ROYALLY.   I had to uninstall TT2020, block the Antivirus and do a System Restore.  It took several attempts to do a Sys Restore because the antivirus was blocking something preinstalled from TT2020, so I had to go back to a date prior to attempting to install TT2020.  VIOLA!  I reinstalled TT2020 and completed my filing yesterday.

 

I hope this information helps people with the similar problem.