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New Member
posted Jan 24, 2024 1:23:44 PM

Install issue

I downloaded the Windows 2023 file, but it won't open. I get message "The app you're trying to install isn't a Microsoft-verified app" It directs me to the app store, but no TurboTax apps there. I can't proceed,

0 2 366
2 Replies
Level 15
Jan 24, 2024 3:07:06 PM

Are you in Windows S mode?  You need to switch out of S mode.  See this Windows FAQ.  The second item is how to switch out.

Windows 10 and Windows 11 in S mode FAQ - Microsoft Support

New Member
Jan 28, 2024 9:05:26 AM

I determined that my Windows 11 is not the S version, although it acts like it. I was blocked from non App Store software (such as TurboTax).  The fix is:   Settings > Apps > Advanced App Settings > Choose Where To Get Apps > Select: Anywhere .......

 

It was set to "MS Store Only".  So simple, but it took some time to figure it out.  The TurboTax support person told me that I needed to run Chrome. Not true.  I selected  "Anywhere ..." and TurboTax opened up & ran great on Edge.