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New Member
posted Feb 22, 2026 6:26:34 AM

Infinite Loading Screen

Been several days now, and I see this is a very common problem. I have tried 3 different browsers, cleared cache, full relogs, and tried the mobile app. All options or "fixes" lead to this image:

 

Screenshot 2026-02-22 062317.png

It never did this when a "tax expert" was doing my taxes, only started when I decided to do them myself.

Turbotax...this is a issue that needs to be fixed.

0 1 379
1 Replies
Employee Tax Expert
Feb 22, 2026 4:53:16 PM

If you are getting the message "Oops there was a drop in our connection" make sure your internet connection is strong and stable.  Also, restart your computer or reset your router. And try using incognito mode.

 

If you are using a VPN, disconnect it as this can interfere with the connection. Try a wired or ethernet connection.


If the online version continues to fail, consider switching to the TurboTax Desktop/Download version. Please follow these instructions to do this. How do I switch from TurboTax Online to TurboTax Desktop?

You can also contact TurboTax Customer Service using this link: TurboTax Customer Service.