☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 12, 2026 9:59:57 AM

import document goes into a loop

I am using desktop turbotax deluxe. When I try to import a doccument, it opens a tab on my browser and after logging in, I get a message that the import was successful and to return to Turbo tax. However the turbotax screen still shows two options: skip import or continue. If I hit continue, it goes into a loop, opening a tab again and asking me to log in. If I hit skip, those documents don't show up

 

Super frustrating :(

0 1 769
1 Replies
Employee Tax Expert
Feb 12, 2026 12:30:03 PM

Sounds like something got stuck. You can try these things:

 

  • Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
  • Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
  • Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
  • Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
  • Restart the Browser: Close all open windows of your browser entirely and then reopen it.

 

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.