I am worried that my security has been breached. I changed my password but the screen that came up is blank and refuses to load. What is happening? Is there a problem at TurboTax?
Below, when I try to add tags .. ID Notify .. it won't accept. All this is very worrisome.
IDnotify is not part of TurboTax.
Log in to IDnotify on their website - https://www.idnotify.com/
See this TurboTax support FAQ - https://ttlc.intuit.com/questions/3372443-how-do-i-log-into-idnotify
Idnotify does not work. I opened support ticket with them directly in October.
They keep emailing alerts with links that don't work.
I cannot login to check these "Internet Surveillance" alerts they email me about to this day.
I contacted TurboTax to intercede as this is their service provider. They opened a ticket with IDnotify.
Still cannot get into IDnotify site and my account on TurboTax and Idnotify is authenticated. Quite frankly this was a waste of money and I will NOT be paying for MAX again.
Same here.
Why isn't possible to have a simple URL to login to IDnotify?
I may not have old emails with embedded, long, impossible links.
@paolopiace wrote:
Same here.
Why isn't possible to have a simple URL to login to IDnotify?
I may not have old emails with embedded, long, impossible links.
Go to the IDnotify website and sign on - https://www.idnotify.com/
I contacted IDnotify about not being able to login through their website. They said you have to login through TurboTax.
Here TurboTax support message says you have to login through IDnotify!
What is this?!?! Please someone show me the secret login!!
@cj48 wrote:
I contacted IDnotify about not being able to login through their website. They said you have to login through TurboTax.
Here TurboTax support message says you have to login through IDnotify!
What is this?!?! Please someone show me the secret login!!
See this - https://ttlc.intuit.com/community/account-management/help/how-do-i-log-into-idnotify/01/26907
I have the same issue. I have contacted TurboTax multiple times and they can't provide a simple straightforward solution to the simple question. How can I login to IDNotify, benefit obtained from MAX BENEFITS. I opened a ticket and no one got back to me.
I purchased MAX BENEFITS, it shows in my TurboTax profile that I have access to it, but I never received the email from Experian IdNotify. What to do in that case ?
I have the same issue as well, never received the email. Anyone from TurboTax able to offer advice?
I'm having a ton of issues with logging in as well. The monthly email I receive from IDnotify had a link that let me login once. I then logged out and was never able to log back in. Additionally, whenever I try to reset my password, I never actually receive an email to do so.
This MAX Benefits seems like a scam. I've purchased it the last two or three years and now that I'm finally trying to use it, it simply does not work. I've loved Intuit's products (Turbo Tax and Mint) but this gives them a bad reputation and they should disassociate with IDnotify (Experion) if they cannot help to support this after offering it with Turbo Tax.
@Anonymous Contact IDnotify for assistance - https://www.idnotify.com/contact-us/
@DoninGA I have contacted IDnotify various times and they always say there is nothing they can do, that I should contact TurboTax directly. I opened a ticket with TurboTax that got closed with no resolution. If you the comments on other threads related to this issue you will see that other people have had the same experience with IDnotify. Are you a member of TurboTax team ? Please help us!
@Anonymous No, I am not a TurboTax employee. Just another user of the software who volunteers on this forum.
Have you tried contacting TurboTax support again about this issue concerning the opened and closed support ticket? Support needs to be aware that IDnotify is pointing you back to TurboTax.
As with many support teams it may take more than one call to get someone to assist, especially if the problem is with a different vendor.
Support is open form 5am to 5pm Pacific time, Monday thru Friday.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
@Anonymous I left a message with the TurboTax Moderators of this forum concerning this problem.
@Anonymous We are aware of the situation and working with Experian to fix it. If I get any further information I'll update this thread.
Thank you @DoninGA!
I was referred to [email address removed] but unfortunately their suggestion was just to try another browser. It did not resolve my issue, which is clearly that the account was never created after my purchase. You might try e-mailing them as well, perhaps the error can be found if enough complaints are received.
I am having the same issue. I see that IDnotify has been added to my recent purchase of the TY2020 TurboTax Online Bundle Services DIY. There appears to be no links anywhere in my Turbotax profile linking to IDnotify. I am receiving lots of emails from ID notify at my email address used for Turbotax. I have no email from IDnotify to create an account, that an account was even created for me, or any way to access the account.
So I am getting alerts and other emails, but cannot log in. I tried "reset password" on IDnotify's site, but did not receive that email either. It is odd that they are sending me emails but I cannot log in to the site in any way so it is useless!
Has anyone discovered how to log in to IDnotify when they received it through TurboTax?
Please contact IDnotify so they can help you directly.
I've max benefits from TurboTax but still haven't received an email from IDNotify to sign in to my account as it's stated here. https://ttlc.intuit.com/community/account-management/help/how-do-i-log-into-idnotify/00/26907
You should receive the following emails from IDNotify:
Welcome Email
Identity Monitoring Alert
Monthly Summary Email
You may want to check your spam folder also.
If you need further assistance please contact IDNotify at phone number: 1-888-696-5358.
I haven't received any emails (including SPAM folder) for the past 6 days after submitting my tax.
And TurboTax should be helping with this like other companies do. This is the first time I'm using TurboTax and will be the last time. After paying a lot to max benefits and everything this is not the support that I want or see from other companies.
I need a place to reach out. I called The phone number you gave me and they said they can't help as well. This is ridiculous. Please send me an email that I can reach out.
It is hard to believe that this thread is still not solved. If you look back I have been trying to get an answer since April 2020. This year I signed up for Max Benefits as well and did not receive any email or indication on how to enroll in IDNotify service. Please TurboTax just provide a single clear answer.
@glshy @Lito1 You can use the link here to create your account with IDNotify: IDNotify Enrollment
Also, here is their Contact Us Page