There is no live chat. You can post a question here or contact customer support.
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 9 p.m. Pacific time
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
https://twitter.com/TeamTurboTax
or
I need my agi number from 2018 which is in my old email [email address removed] that I can’t get into anymore, please help me!
See this TurboTax FAQ on how to find your AGI
https://ttlc.intuit.com/replies/3301618
If you filed late last year there is a good chance that the 2018 AGI never was entered into the e-file database. Try using 0 (zero) for the AGI.
If you filed an amended return use the AGI on the first filed tax return.
If it continues to reject then the AGI in the IRS database might be in error. Mail filing is the only option.
Thank you it says I can chat with a live person that’s why I posted my questions..
@Stasheayoung wrote:
Thank you it says I can chat with a live person that’s why I posted my questions..
If you signed up and paid for TurboTax Live then see this article:
https://ttlc.intuit.com/community/tax-topics/help/learn-about-turbotax-live-s-chat-feature/01/981746
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191
What the hell is wrong with your site, I can't finish my turbotax install, what a crock!!!
Bart Nordstrom
I am attaching a TurboTax Help article for your reference. Click here: TT install
Or reach out to our Support team here: TurboTax contact
@theputterguy54
I need a download help to enter my product key..
Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971
To find your license code:
https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973
I would like to complete my taxes but you are requesting last year's transcript and I can't retrieve it. Please advise as to why an old transcript is needed?
Do you need to enter last year's AGI to efile?
You need your 2020 AGI to efile 2021. The AGI is on 2020 1040 line 11. If you filed a Joint return you use the same AGI for each spouse.
How to find the AGI.
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947
If you didn't file 2020 or filed it later in the year or mailed it, then try entering 0 for the AGI. If that doesn't work you will have to print and mail your return.
Or request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript
Hi
i am using the program to transmit a return
we already transmitted it , but the program do not recognize the transmission, said incomplete tranmission
we try to retransmit it, but said that you already have a tranmission , and i have to contact you
what can i do
Sign into your online TurboTax account, then, go to Tax Home. You can check your e-file status here.
Try resetting your modem (and router, if you have one). This often resolves problems where the program locks up or "freezes" during e-filing. Shut down your computer and any other devices connected to your modem. Unplug or turn off your modem (and router, if you have one).
You may need to contact customer service directly for assistance. Please see the following information here for more details.
ive been PAYING TURBO TAX for the last 7 years and i am requesting a copy of last year's filing. An hour and a half later im no closer to my request. it seems to me the larger a company gets, customer supper suffers. every place ive tried to get a look at last year's return i am sent to an area trying to make sales. as large as turbo tax has become, dropping the ball on CUSTOMER SERVICE will be it's demise. im not giving up yet but very close. you do not know your customer when after signing in there has been a continued concern about me purchasing one of your services, when the fact is i have paid turbo tax all SEVEN YEARS ive done business here.
quickly have someone send me an email to resolve this, and this again as i do every year, i take a look at last year's return and then PAY TURBO TAX to file my return.
P.S. JUST IN CASE once again my username is [removed] and my password is [removed]
My email is [email address removed]
My cell number is [phone number removed] but a text first is best.
Expecting a very quick return answer
@markwhitworth2014 This is a public website visible to anyone using the internet including scammers and identity thieves who would love to contact you and pretend to be from TurboTax. Please do not post your personal information here.
If you want a copy of your tax return you need to access it and print it for yourself.
You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
Account recovery
https://myturbotax.intuit.com/account-recovery/
https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password
Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.
https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have
https://ttlc.intuit.com/questions/1901535
https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac
https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows
To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online
What should I expect now that there was a delay in filing taxes? The problem started when the last step of filing electronically on April 7 then 8th and 9th that my AGI was not recognized as valid. IRS phone line and Turbotax customer service couldn't help. So I filed by paper this year. But 3 months later still no tax refund. I went online to the IRS and they had to record of my tax submission. Today I went back onto Turbotax, reviewed everything again, and tried again to file electronically for 2021. This time it worked! The problem is that I am almost 3 months late. The good news is I'm getting money back from both IRS and California. Should I be worried about filing late?
IRS has no record that I sent my file originally by paper (which I can't explain either).
Very weird year for filing for me. Hard to explain all the issues. Every year for 20 years with Turbotax I find filing easy.
@tomjn2 There is no penalty for filing after the due date of the tax return if you are owed a tax refund. You have 3 years to file for a refund from the original due date.
The IRS is taking six months and longer to begin processing mailed tax returns. Until the IRS starts processing a tax return there will not be any information on the IRS website for the federal tax refund status.
Go to this IRS website for the status of filed tax returns - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue
As of June 24, 2022, we had 11.2 million unprocessed individual returns which include returns received before 2022, and new tax year 2021 returns. Of these, 1.9 million returns require error correction or other special handling, and 9.3 million are paper returns waiting to be reviewed and processed. This work does not typically require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund and in some cases this work could take 90 to 120 days. If a correction is made to any Recovery Rebate Credit, Child Tax Credit, Earned Income Tax Credit or Additional Child Tax Credit claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Tax Season Refund Frequently Asked Questions.
How long you may have to wait: The IRS understands the importance of timely processing of tax returns and refund issuance. We have processed all error free returns received prior to December 2021 and continue to work the returns that need to be manually reviewed due to errors. We are continuing to reroute tax returns and taxpayer correspondence from locations that are behind to locations where more staff is available, and we are taking other actions to minimize any delays. Tax returns are opened and processed in the order received. As the return is processed, whether it was filed electronically or on paper, it may be delayed because it has a mistake including errors concerning the Recovery Rebate Credit and the Child Tax Credit, is missing information, or there is suspected identity theft or fraud. If we can fix it without contacting you, we will. If we need more information or need you to verify that it was you who sent the tax return, we will write you a letter. The resolution of these issues could take 90 to 120 days depending on how quickly and accurately you respond, and the ability of IRS staff trained and working under social distancing requirements to complete the processing of your return.
What you should do: In most instances, no further action is needed but you may check Where’s My Refund? or you can view your account. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s My Refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. If you filed before October 2021 and Where’s My Refund? does not have any information, your return has been opened but work on it has not begun. We’re working hard to get through the carryover inventory. Please don’t file a second tax return or contact the IRS about the status of your return.
@tomjn2 The IRS might not have opened your mailed return yet. They are taking a very long time for mailed returns, like over 6 months. You should not have efiled it since you already mailed it. That will confuse them and may delay it even more. Please let us know how it works out filing twice. If you are getting a refund it's ok to file late. You have 3 years to file for a refund.
Free edition doesn't have live chat however, if you need to upgrade to include live assistance you can and probably should, once you've upgraded, choose the button I want to talk to an expert. An expert will be notified and you will either receive a phone call or you will have an expert contact you using the chat tool within the software. Once in a chat you can even request that you receive a phone call from the expert and that can happen. In some cases the expert may request that they call you.