The 2018 tax year is over so the mobile app will not work for you. A download of the cd version will work if you can rent or use a MAC.
Contact turbotax during business hours to see if you can change your purchase. https://support.turbotax.intuit.com/contact/
You need a full PC or Mac to use desktop software. You cannot use desktop software on a mobile device like an iPhone or iPad.
[edited to explain further-]---the mobile app is online software. It not possible now to use any online TurboTax software. Online tax preparation and e-filing are permanently closed. In order to complete your 2018 return you need desktop software--the CD version or the download, which must go on the hard drive of a full PC or Mac. That software cannot be supported/installed/downloaded on a mobile device.
i have wrong product. I need to do an LLC. and i have ID code: [removed] thought i was renewing my 2019 tax return ID: [product key removed].
i need to file a LLC
HELP
charles
[phone number removed]
We can't help you in this user forum.
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https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632