Phone support is not provided for the free version of TurboTax.
If you are using a paid version or need product support, use the link below.
I. was. Wanting. To. Know. what. You. Need. From. Me. If. It. Is. About. My. E-mail. I. Use. Or. have. Several.
I need to upgrade my TUas I have more Tax because I have interest to report
I have more to report that my present won't let me report interest
Please see below for information on how to contact customer support.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Im trying to put my debit card on file with my texes
If you need to speak with a representative, please click here to contact customer support @AngeliaScott.
I've been trying to track my return can't figure it out
@Bruceandjuliette A TurboTax rep will only be able to help you find if your return has been accepted or rejected (and it will show you this when you login to your account.) Once your return has been accepted TurboTax does not receive any more information, and you will have to track your return at the IRS.
This year the "Where is my Refund?" tool seems to be full of issues, but it's really the only source other than calling the IRS (1-800-829-1040).
The IRS cannot typically tell you anything different from what you see on the refund tracker until there is a problem or it has been more than three weeks since your return was accepted.
I have my w-2
This is why i need to talk with a representative
I payed top for my taxes.im not done yet i have what edd is asking for.i need reppresenttative to finish his job .
Sounds like you have paid for TTLive Assistance.
Looking for customer or technical support? We've got an online contact form for that.
It's easy to get help with TurboTax Live. As you prepare your taxes, you can quickly connect with one of our credentialed tax experts using one-way video or phone. Make sure you're in a TurboTax Live product. If you are, you'll see TurboTax Live mentioned in the left menu. (You may need to select the menu icon to see it.)
Once you've confirmed you're using TurboTax Live:
The process is a little different if you're using the TurboTax mobile app. We've got instructions for how to connect with a tax expert on the app.
SmartLook™ option
When talking to an expert, you’ll have the option to get guidance right on your screen with SmartLook. You can see the live expert (they can’t see you) as they guide you by drawing on your screen and providing the answers you need to file confidently. (Available on a computer and in the TurboTax mobile app; not available when using a web browser on a mobile phone or device.)
Who will answer my questions along the way? Who will review my return?
You'll connect with a tax expert who knows your unique situation. Our dedicated tax experts include CPAs (certified public accountants) who have on average 10 years of experience.
When are tax experts available?
Our tax experts can schedule live reviews from 5 AM to 5 PM, PT, Monday–Friday.
How often can I contact a tax expert?
You can connect with a tax expert as often as you like while preparing your taxes.
Can I talk to the same tax expert each time I call?
When you speak to a tax expert on a specific issue or question, they take notes during your call in case you have follow-up questions. While you can't make an appointment with a specific person, the next tax expert you speak to will have reviewed any previous notes and can pick it up from there.
Related Information:
I need to talk to someone to cancel out my 2019 and 18 taxes..
And figure out how can I claim my 2017 from you .
I need to talk to manager representative
[phone number removed]
The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.
We're open daily from 5:00 AM to 9:00 PM PT.
To get help, select your product below.
Dear TurboTax,
I need a copy of my 2019 tax return. I used the free version last summer when my father had a stroke. The phone number I gave was not a cell phone. It was a landline in the state where my father lives. Now, I can't fully log in because you can't send me a verification code to that landline. Also, I don't want to get my password (which I forgot to write down) through telling you all my social security number because the e-mail address has been hacked into and so it isn't safe for me to put my social security number in. I know I used the free version last summer but I will happily pay to get a copy of my 2019 tax return.
Thanks,
Amy Parker ([email address removed])
If you have forgotten your login information and no longer have access to the email address or phone number you used, please follow these steps:
1. Click here
2. Click on “I forgot my User ID or password” at the bottom
3. On the next screen, do not enter anything in the box, click on “Try something else” at the bottom
4. Fill in the required information on the following screens
By following the above steps TurboTax will take you through security questions If you are able to answer these questions, you will be granted access to your old TurboTax account without needing access to your old email address…
Once in the account, click on “My Account” then “Account Settings”, from here you will be able to update your address.
If you still aren’t able to get into your account after following the steps above, please click here to fill out E-mail Change Request for your TurboTax Account.
Per @Kadian
I need a new card I tried to order a card but it's saying wrong number I have my stimulus check deposited in my account
If you no longer have access to your Turbo Visa Debit Card, don’t worry. You can request a replacement card or request a check by either logging in to your Turbo Visa® Debit Card account or calling 888-285-4169 and reporting your card lost/stolen. Your card will be delivered in 8-10 days and your check will be delivered in 14-21 business days. Please note, COVID-19 restrictions may impact these shipping timeframes. You will not be charged for a replacement card or check, standard fees will be waived or refunded to you.
See the attached links for instructions to help you determine if you need to file an amended return and for steps to help you amend your return.
I e-filed my taxes, but they were rejected. I was going to mail in but I want to try to e-file again with my 2019 AGI. How can I revise my filing method back to e-file?
Jim Schmidt (tax preparer) [phone number removed]) for Adrienne M Martin
Follow the directions below to switch to the e-filing option.
In TurboTax Online, sign into your account.
Select Tax Home from the left menu.
Scroll down to Your tax returns & documents.
Select 2019, and then select Add a State (you're not actually adding a state, this just gets you into the right area).
Select File in the left menu (expand your browser window if you don't see this, or select the menu icon in the top left corner).
On the Just one more step screen, follow steps 1 and 2 if you haven't already.
Select the Start button to the right of Step 3.
On the Let's get ready to e-file screen, select I want to e-file.
Follow the instructions to e-file your return.
Please click How do I change from mail to e-file in TurboTax Online? to learn more.