I need help signing in please

Try these steps to recover your User ID or password:

1. Go to our account recovery page.
2. Enter one of the following:
   • Phone number (recommended)
   • Email address
   • User ID
3. Follow the on-screen instructions.

Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

• If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.

Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.

(If you're looking to access a prior year return, go here.)

Related Information:

• I forgot my password in the TurboTax CD/Download software
• How do I update my TurboTax account information?
• Forgot your TurboTax Advantage login?
• I forgot my password in the TurboTax Mobile App

I already completed my federal and state forms.i just received my 1099-R for my pension. Can we finish?

Can we complete my tax returns? 

Can I get some help on my taxes?

If you have already e-filed your returns and they have been accepted, you will need to amend them with a Form 1040-X. If your returns are rejected, you will be able to add the 1099-R.

 

The form to amend is not available from the IRS yet. Here is a link to the availability dates of the federal forms.

 

Here is a TurboTax help article with more information about amending a return.