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New Member
posted Mar 11, 2024 9:37:29 PM

I'm getting error message "You must fix errors on this page before continuing." but it doesnt tell me what the errors are

(I'm on Deductions & Credits section, entering info for childcare provider)

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3 Replies
Expert Alumni
Mar 12, 2024 8:43:06 AM

Yes, the field that is incomplete should be shaded or have an exclamation point next to it. 

 

On the screen Let's get some info about your care provider, you have to select one of the following:

 

  • Employer Identification Number (EIN), 
  • Social Security number of Care Provider or 
  • Other. 

 

Once you have selected one, you have to answer completely the questions that pop up. 

 

You also have to provide a complete address and answer the question about whether the care provider is a member of your household.

 

If it all looks right and the message is still there:

 

 

  1. Select Back in the lower left corner. 
  2. Select Delete to the right of the entry you made, and repeat if there's more than one entry.
  3. Once there are no entries under the gray bar, select Add another Care Provider and try again. 

New Member
Mar 17, 2024 5:46:18 PM

fwiw I'm getting the same error. Pretty frustrating. Good to know I'm not the only one 🙂

 

Expert Alumni
Mar 19, 2024 12:23:37 PM

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?  We can't see your return so we do not know how to help you.  IPlease  describe your error.