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posted Jun 4, 2019 5:22:45 PM

I keep getting weird error messages when trying to process payment: "shippingInfoModel.zip(value: ) size must be between 2 and 14; shippingInfoModel.state.... " Advice?

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2 Replies
Level 1
Jun 4, 2019 5:22:46 PM

By chance did you add on the MAX bundle add-on?

Level 1
Jun 4, 2019 5:22:47 PM

This error can occur when paying with a US credit card and including the MAX bundle add-on.

See the FAQ below for more assistance.

Note: Contact Customer Support at https://support.turbotax.intuit.com/contact/ If you continue to have problems with this issue.

See TurboTax FAQ: https://ttlc.intuit.com/replies/5294938