If you receive an error code that says, "The license code you entered is not valid. Error code: XXX", it means the code you're entering is either not valid for that product or is no longer active. Check that you're entering the code exactly as it appears on your CD insert or copy and paste it directly from your Downloads.
If you receive a error code with a message saying, “All available activations for that code have been used,” that means your code has already been used the maximum number of times, and therefore can’t be used to install the software on another computer. TurboTax can be installed on up to five computers using the same license code.
If you receive either one of these errors, wait a few minutes and re-enter your license code:
If you’re still having trouble with your code, Contact us .
See this FAQ for issues with your error code 630. Be sure to read the entire FAQ as it has information on how to contact us at the very bottom if your issue remains unresolved.
This FAQ is completely useless and you support has no idea how to resolve this issue
Please fix this issue. What a [Profanity Removed]. Makes me rethink turbotax entirely.
@snyder698 There was an error with validating your license code, please try again later. Error code: 630 If you’re still having trouble with your code, Contact us .
Please see the link below for more information:
I have called 4 times on this same issue. No resolution after many recommendations from support
I have contacted you.
Then I contacted you again.
Then I contacted you again.
Then I contacted you again.
Goodbye 4.5 hours of frustrating phone conversation. Your link below has been seen 100+ times. You have offered no solution to this issue. What a mess. Absolutely some of the worst software issues I've ever seen.
I've restarted
I've updated Windows
I've disabled firewalls
I've Forwarded Ports
I've Shared my Screen to Show your Rep
I've downloaded it from Amazon
I've downloaded it from your site (with link provided)
I've prioritized the app to all private/public
And a lot more. -- NEED A SOLUTION ASAP.
Also, so glad your CEO has time to email me about COVID-19.
YOURE A TAX FILING COMPANY. Fix your TAX SOFTWARE.
@snyder698 Have you found a resolution? If not, please respond back on this thread.
I think the real question is "have YOU found a resolution"
No, I wasted 4-5 hours of my life on the phone and probably another 3 hours off the phone.
Had to file it on my wife's MAC, what a joke. I'll never file with Turbotax again, especially after they just repeat "check our FAQ" and "contact us" - but won't address the fact there is an actual issue they cant resolve.
@snyder698 Happy to hear you filed but this is not the type of experience we want for our TurboTax users: our whole goal is to make taxes simple and convenient, this was not your case. Feel free to PM me with more feedback on your interactions from our team and I'll share it with those involved.
I hope you all have a great weekend!
Like I said, I will never use Turbotax again.
I just wish Turbotax would solve their issues with software for the public.Let me recap it:
I'm also having the same issue. Used license code after downloading software and inputted all my info. I knew I was waiting for some more tax forms so I saved it and now can't get back in. Was on a call with TT support for 2.5 hrs with screen share....we uninstalled, reinstalled Turbo tax software 5 separate times during which I ended up updatinig windows, running as administrator, and getting new license code. None of these things worked. Now I am still stuck.
I bought CD, installed, entered code -- it worked. Threw away case because I thought I was done with entering code. Weeks later I tried to finish taxes -- after it auto-upgraded. and got this error. I called and got another code and download, everything fine. Then tried again a week later, it auto-upgraded and got same problem, can't get past activation screen. Tried uninstalling/reinstalling. Finally tried on different windows 10 machine (that didn't have turbo tax installed already) and it worked. Seems that install only works once on fresh machine, but auto-upgrade messes it up. Will hurry up and do taxes now before it happens again!!!!
There was an error with validating your license code, please try again. Error code: 630
I'm having the same problem as everyone else. I bought TT direct from Intuit via download back in February. Used for several weeks. Came back today and re-opened it - it had a number of updates to install which is understandable but after launching the freshly updated version, I got stuck at the activation screen. Talked to Tech support twice, got new Activation Code, disabled firewalls, updated Windows, etc., Finally, I tried installing on my wife's identical laptop and the activation code was accepted. I've compared versions and configurations and can't find any meaningful difference between these two machines.
I've used TT for just about as long as it's been around and this is the first time I've hit a hard wall like this. I'm assuming that Tech Support has reported this to engineering and they are working on a fix. Would sure be nice if someone from TT would just tell us that (assuming its true). If its not true, TT has a big problem that they are not addressing.
I'm completely stuck and out of ideas.
I've been a loyal TT customer for over 15 years.
I'm getting this same dreaded error code. I've read the worthless FAQ's, uninstalled/reinstalled, and spent hours on the phone with TT. You are about to lose me. Fix this glitch!
I tried in May 2020, after tries just about everything, including installed a new version,Technical support said could be due to servers are down on COVID-19 (Yeah ??) - "call back in late June maybe servers are up then..."
Tried again today 6/21/2020- Same error on activation - error code 630
What's is going on Intuit - can you advise on how to get this running so I can file tax - its due in 7/15/2020 !
if there is a fix - please provide steps.
If you receive an error code that says, "The license code you entered is not valid. Error code: XXX", it means the code you're entering is either not valid for that product or is no longer active. Check that you're entering the code exactly as it appears on your CD insert or copy and paste it directly from your Downloads.
If you receive a error code with a message saying, “All available activations for that code have been used,” that means your code has already been used the maximum number of times, and therefore can’t be used to install the software on another computer. TurboTax can be installed on up to five computers using the same license code.
If you receive either one of these errors, wait a few minutes and re-enter your license code:
If you’re still having trouble with your code, Contact us .
If you receive a error code with a message saying, “All available activations for that code have been used,” that means your code has already been used the maximum number of times, and therefore can’t be used to install the software on another computer.
This most commonly occurs when the software has been purchased from an unauthorized 3rd party reseller. What these illegal resellers do is sell the same code 5 times. So if one of the first 4 buyers uses the code twice to install it on another computer, that 5th buyer is just flat out of luck. That's why it's best to purchase from an authorized reseller, if you don't purchase it directly from Turbotax. To often I see the "cheaper alternative" turn out to be the most expensive option.
That is garbage. I bought a cellophane wrapped TT box at Sam's club and it happened to me. Worked fine for a week then TT forced me to take an update and it broke. Even new codes given to me by support would not work. your developers are terrible. I cant believe this is not fixed yet.
Absolutely the same issue is happening to me, very frustrating.
I bought Turbo Tax CD and loaded it to my Windows 10 Machine - in Jan. 2020. It worked fine and I finished 80% of my return. I went to finalize my return in June, started Turbo Tax 2019 and it began an updated.
No problem I thought - usually does this....
However after this update, it asked for an activation code - so I re-entered the activation code. got this error code 630.
I was the biggest fan of Turbo Tax and Intuit - even have my Mortgage with Quicken Loans. I have turned from the biggest fan to an adversary over a 1 week period. I am trapped, with have my stuff done, and no help from a formally great company, to a useless company... with no issue to their big problems.
The customer support told me to use my Apple product instead... I PAID for and wanted this on my Windows Computer. I even have Turbo Tax 2018 on this computer that works fine... The customer support response, was well that is because 2019 was the first year for the activation codes.. well good grief... if you can't get it to work... revert back as opposed to losing a customer.
I will tell everyone I know for the rest of my life - to avoid Turbo Tax, Intuit, and any other associated company... if you cannot take care of your customers, get out of business.
I apologize for your frustration.
Please use the following link so you are directed to the correct specialist who will be able to assist you.
@ t6832jw
Also try this. It's quick and easy to try. A user reported this worked for him/her: