I keep getting a W2 import hold error and my state keeps getting rejected. How do I fix this?

If you are getting an import error, I suggest you post it manually.  

The state error may be because of the failed W-2 import.

Log into TurboTax.

1. Under Federal
2. Click Wages & Income a menu will appear.
3. Click the down arrow on Wages & Salaries
4. Select Wages & Salaries W-2
5. We'll start with your W-2 select 
   1. Work on my W-2
6. Enter the employer ID from your W-2 - get this number from your W-2
7. How would you like to add your W-2? 
   1. At the bottom of the screen select [Type it in Myself]
8. OK, let's review your form and fill in any missing info
   1. Enter your employers information.
9. Let's review the rest
   1. Enter your W-2.
10. Continue the interview.

having the same issue I went in an entered my w2 manually and it still keeps getting rejected for state with the error code anybody know how to fix this ?

Please clarify your question.

• What dose the error code say?
• Did you run the federal and state reviews?
• Does this occur when you're trying to file your return.
• Is it only a state error?

Please contact us again to provide some additional details. or with any additional questions.

I actually got mine fixed. I just deleted the W2 and re-added. 

My federal was accepted my state keeps getting rejected the error code that comes up is W2_Import_Hold due to data mismatch . I want in and entered everything manually and double checked that all my state info was correct and it was . while logging into turbotax it says that all my errors were fixed and ready to file yet I still get rejected only for State return.

I deleted the W2 and re-added. Mine worked after that. I to update the federal part put both submitted successfully 

Thank you it went threw after redoing it as well.

I'm also getting the below error when attempting to submit my state taxes
Reject Code W2_Import_Hold

Federal has already been accepted
I've started over multiple times, confirmed entries are correct and reattempted submitting but no luck

When you did this, did you have to refile federal?

I was able to fix by removing W2s and manually re-entering in the W2 manually. I made sure not to resubmit the Federal as it was already accepted. 

How do you know which W2 is the issue?  With the cost of TurboTax, shouldn't this be resolved by the software and not users running around in circles.  This is the 2nd straight year I have had issues with TurboTax and essentially received no support from them.  I will likely be using something else next year.

E-filing errors involving W-2s for the state often have to do with the fact that you have a State ID and employer ID on the W-2, but no state wages or state tax withheld, or that the format of the State ID is not as expected for that State. 

If you have a reject notice, check it for any letters or numbers that could give you a clue as to which W-2 had the error if you have more than one. If you can't tell, review boxes 15 through 20 for any irregularites.

You might also try going back to the W-2 interview to see whether the answer to a particular question about the W-2 caused the error, or if the State employer ID number was entered correctly. States often have a protocol for how the employer ID number should appear.

In the alternative, if there are no state wages or stage withholding, try deleting the Box 15 entries altogether, or deleting the entire W-2 and reentering it without Box 15.

@jammer2000 

Were you able to resolve it. I’m having the same issue. 

What kind of error are you getting @Geminicreed1333 ?    

I have no box D or Control Number on my W-2

@DawnC my state is getting rejected due to a box 18 error. I filed, paid, and submitted it. And I can’t seem to get it figured out. 

Have you tried deleting the W-2 import and reentering manually?  This has been successful for others in the thread and resulted in being able to e-file.

@Geminicreed1333 

@BrittanyS  Hi yes I was just now able to get find where I needed to be to do so. I’ve been seeing others talking about manually changing information. Just couldn’t find it. There was a $70000 difference in box 18 that was entered. I did change that, hopefully that’s the issue. Thank you

Similar situation. Federal has already been submitted and accepted. State will not go through. Error code w2_import_hold error mismatch. I see those saying to delete the w2, can you do that for just the state portion? 

I'm having the exact same w2_import_hold error mismatch issue. I've only ever manually entered the W2. I deleted and reentered and I've manually changed the box 18 value to match box 1 (even though they are different). Nothing works. It's been rejected four times. TurboTax phone specialists don't know how to fix it and are just a baffled as I am. They double checked my quadruple checking and resulted in "file by mail." The entire point is not to have to file by mail. How is this an ongoing problem for so many people?

Delete your imported W-2 in your Federal Return. 

If you're using TurboTax Online, clear your Cache and Cookies, manually enter your W-2 as issued in your Federal return, and try your state Efile again.

Here's more info on Filing Federal and State Returns Separately and How to Manually Enter a W-2.

@Kmthomas7620 

@csprung 

I've done all of those things multiple times. I've done them on the phone and screen sharing with TurboTax. I deleted everything again earlier today and manually did it all again and it's been pending for hours now. I'm not sure if I should be hopeful or not. 

If you have imported Form W-2 did you try deleting your W-2's and reentering them? Sometimes that clears up issues. Or if you can't import them enter them manually.

1. Click "Search" at the top right of your screen
2. In the search box, type "W-2"
3. Click on "Jump to W-2"               
4. Click on "Add a W-2" or if you are deleting your Form W-2 you can click on the garbage can icon to delete it 
5. On the next screen click on "Type it Myself"  
6. On the next screens you will be prompted to enter your W-2 information from your form
7. Answer all questions on the follow-up screens

If you are using TurboTax Desktop, you can enter your Form W-2 as follows:

1. Open or continue your return
2. Click "Search" at the top right of your screen
3. In the search box, type "W-2"
4. Click on "Jump to W-2"              
5. Your screen will say "We'll start with your W-2", click the box "Work on my W-2" want to file or if you are deleting your W-2 click on the garbage can icon to delete it
6. Your screen will say "Let's Start With a Bit of Info From Your W-2" , enter your Employer ID from Box b of your W-2"
7. Click on "Continue"
8. You can select "Type it myself"
9. The next screens will prompt you for the information you see on your W-2.
10. Answer all questions on the follow-up screens

Click here for additional information on manually entering your W-2.

Click here for additional information regarding editing your Form W-2