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Returning Member
posted Dec 10, 2019 5:43:18 AM

I just bought TurboTax Deluxe through Amazon. After installing, it indicates that it is in fact Basic and will not accept the activation code. Anyone else have this exp?

0 6 2682
6 Replies
Expert Alumni
Dec 10, 2019 5:46:02 AM

You should contact Amazon customer support for this issue.  They may need to give you another code. 

Level 15
Dec 10, 2019 5:46:08 AM

You should contact Amazon and request an exchange since you purchased it from them.

Returning Member
Dec 10, 2019 6:08:24 AM

For anyone else searching on this issue, the error during installation is "The license code you entered is not valid. Error code: 606".

 

Having fun trying to figure out if the chat window at Amazon is AI or a real person...

Level 15
Dec 10, 2019 7:06:51 AM

Error 606 when trying to activate TurboTax 2019

Some TurboTax Advantage customers are experiencing error 606 when attempting to activate their TurboTax Product after installation

Error 606 means the license number is not a valid match to the program installed.

Who Is Impacted?

Users are impacted by this issue if they meet all of the following:

  • Installed TurboTax Deluxe, Premier, Home, and Business or Business 2019
  • Product launches as Basic
  • Returning Error Code 606 when attempting to activate TurboTax when asked for a License Code

Sign-Up

We are currently investigating this issue and hope to have a resolution soon.

Please click here to receive updates regarding the resolution.

 

https://ttlc.intuit.com/community/tax-topics/help/error-606-when-trying-to-activate-turbotax-2019/00/951265

New Member
Nov 24, 2021 10:02:22 AM

I just  had  this issue on TTAX  Deluxe  for 2021 bought as a download from Amazon.  I called TTAX service and  was  told it  was an amazon problem, amazon was  firm that they could do nothing and knew nothing and it was  a  TTAX issue.

It turned  out to be  a Norton 360 issue. I needed to sleep norton and the install was  OK.

In this case it was installing  Deluxe as purchased, only the  license code error was  due files blocked on  install  creating bad match with the key I assume.

Level 15
Nov 24, 2021 10:42:05 AM

Yes ... an aggressive security system will stop an install ... keep that in mind for the future.  Download the install file then unplug from the internet and turn off the anti virus program with it installs.